805-709- 4909 info@mmsgroup.us

Workplace Policy

MMS Group Workplace Policy Overview

At MMS Group, we believe that a supportive, ethical, and inclusive workplace is essential to delivering exceptional service to our healthcare clients. Our policies are designed to foster innovation, collaboration, and employee well-being while maintaining compliance with industry standards, including HIPAA and California labor laws. Below is an overview of our core workplace principles:


1. Culture & Core Values

  • Mission-Driven Focus: Align all operations with our goal to empower healthcare providers through efficient, secure, and compliant solutions.

  • Integrity: Uphold transparency, honesty, and accountability in all interactions with clients, colleagues, and partners.

  • Team Collaboration: Encourage cross-departmental teamwork to solve challenges and share expertise.


2. Health & Safety

  • Physical Safety: Maintain a clean, ergonomic workspace compliant with OSHA standards.

  • Mental Health Support: Offer access to counseling services, stress management resources, and flexible scheduling.

  • HIPAA Compliance: Ensure all employees complete annual HIPAA training to protect patient data confidentiality.


3. Remote & Hybrid Work

  • Flexibility: Eligible roles may work remotely or adopt hybrid schedules to promote work-life balance.

  • Tech Enablement: Provide secure laptops, VPNs, and collaboration tools (e.g., Microsoft Teams, encrypted cloud platforms).

  • Performance Metrics: Focus on output and client outcomes rather than rigid hours.


4. Professional Development

  • Training Programs: Fund certifications (e.g., AAPC coding, EHR software training) and leadership workshops.

  • Career Growth: Regular performance reviews and personalized development plans to advance skills.

  • Tuition Reimbursement: Support continuing education in healthcare administration, IT, or related fields.


5. Code of Conduct & Ethics

  • Confidentiality: Strict adherence to HIPAA and client NDAs. Unauthorized data sharing is grounds for termination.

  • Anti-Harassment: Zero tolerance for harassment, bullying, or retaliation. Clear reporting channels via HR.

  • Conflict of Interest: Disclose any external engagements that may conflict with MMS Group’s interests.


6. Compensation & Benefits

  • Competitive Pay: Salaries benchmarked to California market rates with annual reviews.

  • Benefits Package:

    • Health, dental, and vision insurance

    • 401(k) with employer match

    • Paid time off (PTO), holidays, and parental leave

    • Wellness stipends for gym memberships or mental health apps

  • Performance Bonuses: Reward teams and individuals for exceeding client satisfaction or efficiency targets.


7. Work-Life Balance

  • Flexible Hours: Adjust start/end times to accommodate personal needs.

  • Paid Time Off (PTO): Generative PTO for vacations, sick leave, and personal days.

  • Volunteer Time Off (VTO): Up to 16 hours annually for community service.


8. Sustainability & Social Responsibility

  • Green Initiatives: Reduce paper use through digital workflows and recycle e-waste.

  • Community Impact: Partner with local healthcare nonprofits for pro bono billing/coding support.


9. Compliance & Grievances

  • Policy Adherence: All employees receive a handbook detailing policies and sign an acknowledgment.

  • Open-Door Policy: Report concerns to HR, managers, or anonymously via a third-party hotline.

  • Non-Retaliation: Protect employees who raise issues in good faith.


Contact HR:
For questions or policy clarifications, contact info@mmsgroup.us or visit our intranet portal.


MMS Group is committed to maintaining a workplace where employees thrive, innovate, and contribute to transforming healthcare administration.

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