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FAQ's

 

Q. Why Medical Management Services(MMS)?

A. MMS is a Cloud based system most adaptable, accessible and affordable solution available today. It is the true all-in-one EHR solution today that is tailored for over 35 specialties. It billing & Transcription services are performed by expert with 5 tom10 years experience.

Q. Is Medical Management Services(MMS) a Cloud system?

A. Unlike other systems MMS  is a Cloud system. No costly installations and can be accessed with just an internet browser. MMS does not require new computers, software licenses, servers or maintenance.

 

Transcriptions

Q. How do I sign up ?

Q. How do I submit my dictations?
A. 
Dictations are submitted over the phone via toll-free line that you can call 24 hours a day, 7 days a week. Additionally, we offer digital handheld recorders or dictation-ready pc that may also be used to submit dictations.

Q. How is my dictation processed?
A. 
When you sign up, you will be assigned to a Medical Management Services based on your specialty and your estimated dictation load. When you submit a dictation into our system, your assigned Medical Management Services will automatically receive your dictation for transcription. Medical Management Services consists of medical transcriptionist with quality assurance supervisor, with more than 10 years of medical transcription experience, who checks the transcription for accuracy and make the transcription available for online pick up.

Q. How do I receive my transcriptions?
A.
 You can receive transcriptions back in any format you wish, even in multiple formats. You can of course pick up your transcriptions via your control screen on the Internet, but apart from that, you can ask for a fax copy or a direct printout. When you sign up, you are given a login name and password that allows you to access your transcriptions on our website, http://www.mmsgroup.us . You can then view and print your transcriptions online or download them to your computer. From here, you can send the report to anybody via email or fax, auto or manually.

Q. Are dictated and transcribed reports available “on-line”?
A. 
Dictated and transcribed reports are available for up to 365 days on-line  absolutely free. After that time all data is archived to secondary media and stored for life.

Q. Can you use my normals?
A. 
We will be happy to incorporate any normals or canned phrases you may routinely use in your dictation.

Q. How do I open the transcriptions I download?
A.
 The transcriptions are returned in an RTF (Rich Text Format) file or any format you like. This standard file type can be opened using virtually any word processing program, including Microsoft Word, WordPerfect, Lotus, etc.

Q. How can I be sure of Internet security issues?
A. 
All communication between your computer and our website is protected through the use of Secure Socket Layer encryption (SSL). This means that nobody can “listen in” on the conversation between those computers. This is the same level of security that large E-Commerce and banking sites use. You can verify this by looking for the little padlock icon used by Netscape and Internet Explorer to designate secure site.

Q. What turnaround times do you offer?
A. 
We give you a facility of next day reporting (practically 12 hour turnaround time while charging for 24 hour turnaround time), for example, you will get back the reports at 9.00 am irrespective of the time you dictated them the previous day, from 9.00 am to 9.00 pm.
You can also select turnaround times to meet your needs – 48 hour, 24 hour, 4 hour and 2 hours. You may choose different default turnaround times by report type or you can specify that with each report.

Q. What if I dictate over the weekend?
A. 
We have transcriptionists working 7 days a week. The turnaround time also applies to weekend dictations.

Q. Does Intercom provide dictation equipment?
A. 
Yes, we will provide and install an on-site, full-featured Dictation Capture Unit (DCU) at no additional charge to our customers based on certain contractual agreements.

Q. Do you provide auto-fax services?
A. 
Yes, we offer the Fax Solution, at an additional charge that can accommodate certain physicians in the database, which automatically faxes attending or cc physicians, and allows users to monitor all stages of the faxing process.

Q. How much does the service cost?
A. 
We charge by per line basis and turnaround time. The real rates come very cheap with Intercom in comparison to in-house or other outsourced agencies, at least 10-30%, because of innovative use of transcription methods like template, and smooth & informed workflow. Call our sales representative to get an understanding where and how can we save costs for you with making better workflow.

Q. What constitutes a line of transcription?
A. 
We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to “Characters (with spaces)” and divide this by 65.

Q. Are there any other fees?
A. 
NO.

Q. What payment methods are available?
A. 
Payment can be made by either by credit card, check or wire transfer. Billing is bi-monthly.

Q. How will I know how I have been billed?
A. 
On our website, you will be able to obtain an up-to-date line count on a daily basis by clicking on Billing. You will receive a detailed invoice and our Accounts department shall always be willing to answer your queries.

Q. What if I want to test your services?
A.  
we shall setup a toll free number account for You within a day of your call from where you can dictate the live reports to a maximum of 500 lines without any charge or obligation. Call 866-776-4722.

Q. How do I sign up?
A. 
Call 805-709-4909 and we’ll have you dictating in minutes.

Frequently Asked Questions About Telemedicine

 

What is Telemedicine?

Telemedicine is the use of technology to electronically exchange medical information and provide medical services to patients from a distance.

How is Telemedicine Different from Telehealth?

Telehealth often encompasses a broader definition of remote health care that doesn't always involve clinical services.

Both telemedicine and telehealth include:

  • Videoconferencing
  • Transmission of still images
  • Remote monitoring of vital signs
  • Nursing call centers
  • E-health, including patient portals 
  • Continuing medical education 

How Does Telemedicine Work?

Telemedicine can involve many different methods for providing health care remotely.

Some examples of clinical telemedicine services at MMS include:

  • Videoconferencing between patients and health care providers
  • Transmitting still images, via e-mail or electronic health record, for interpretation by a physician in a remote location
  • Remote monitoring of vital signs
  • Electronic visits (e-mail between doctors and patients) 

Who Benefits from Telemedicine?

Both patients and health care providers throughout the region and abroad benefit greatly from telemedicine.

 

Patient benefits  Provider benefits
For patients, MMS's Telemedicine Program provides: For health care providers, MMS's Telemedicine Program provides:
  • Timely treatment close to home
  • Reduced travel time
  • Access to world-class treatment
  • Improved quality of care
  • Specialty consults to help make decisions about care
  • Input from world-class specialists without having to send patients to Pittsburgh
  • Educational opportunities and mentoring 
  • Increased efficiency
  • Improved patient outcomes
  • Reduced health care costs

 

What Equipment Do I Need for Telemedicine?

This depends on the specialty and the method of telemedicine transmission.

  • Store and forward technology — for obtaining and transmitting images to a remote site for review and consultation — requires a software system on a personal computer.
  • A more in-depth visit using videoconferencing generally uses a secure system with a high-speed internet connection.
  • The patient site uses a telemedicine practitioner’s cart for videoconferencing, which you purchase as one unit and includes the:
    • Monitor
    • Computer
    • Camera
  • There are many peripheral instruments which can be attached to the practitioner's cart that can assist in an interactive examination, such as:
    • Digital stethoscope
    • Otoscope
    • Ophthalmoscope
    • Total exam camera

 

Medical Billing FAQ: 

What is your service? 

We provide comprehensive and flexible medical billing services and consulting for physician practice groups that  improve  cash flow, revenue and efficiency through streamlined  processes  including Electronic Processing,  healthcare Clearinghouse and medical billing software integration that automate billing operations.

Who are your medical billing services for? 

Physicians, physician groups, hospitals, emergency departmentsurgent care centersradiology groups, anesthesia groups and physicial therapy groups can all benefit from our services. 

What is the upfront investment? 

There are no start up costs or out-of-pocket expenses.

What are the advantages to your services? 

Our medical billing specialist services allow you to take advantage of innovative strategies that increase physician revenue, cash flow and efficiency while reducing costs and stress.

What are the terms for your services? 

Each client enters into a contractual relationship which is initially 2 year term with successive annual renewal.

How do you get paid? 

Generally our compensation is based on a percentage of collections.  We can also charge a per encounter fee if the client desires. 

Are there any guarantees? 

There are no guarantees in our industry for collection amount.  We do, however, guarantee not to have any hidden costs to our clients.  Our quoted billing fee is guaranteed during the initial term of each contract. 

How do you handle medical coding? 

We have three options available for medical coding.  One, we employ professional coders and can provide these services as part of our contract.  Two, we work with national coding companies if the client desires.  Three, the client can code their own records.

How do you handle services you do not provide? 

Through our medical billing specialist services, we personally handle medical billing consulting for physician groups.  We have relationships with coding companies, practice management companies and Electronic Medical Record providers.  We work with these “preferred vendors” seamlessly for our clients.